Solid Star Relocation is committed to providing reliable and professional moving, packing, and relocation services. This Return & Refund Policy explains how cancellations, refunds, and service-related concerns are handled.
Solid Star Relocation offers service-based solutions, including house moving, villa relocation, office shifting, packing, storage, and transportation services. As no physical products are sold, traditional product returns do not apply.
Customers may cancel a confirmed booking up to 24 hours before the scheduled service time.
Cancellations made less than 24 hours before the scheduled service may not be eligible for a refund due to allocated resources, staffing, and transportation costs.
Same-day or emergency bookings are non-refundable once confirmed.
Refunds may be issued in the following cases:
Service cancelled within the allowed cancellation period.
Service not delivered due to reasons directly attributable to Solid Star Relocation.
Duplicate or incorrect payments made by the customer.
Refunds are not applicable if the service has already started or been completed.
Approved refunds will be processed within 7–10 business days.
Refunds will be issued using the original payment method whenever possible.
Customers may request a reschedule at least 24 hours in advance, subject to availability.
Rescheduling requests made within 24 hours may incur additional charges.
If you experience any issues during or after the service:
Report the concern within 24 hours of service completion.
Claims will be reviewed and addressed in accordance with our service terms.
For cancellations, refund requests, or questions regarding this policy, please contact us:
Solid Star Relocation
📞 Phone: +971568005343
📧 Email: solidstarrelocation@gmail.com
Solid Star Relocation reserves the right to update or modify this Return & Refund Policy at any time. Changes will be posted on this page and will take effect immediately.
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